Return Policy

1. Returns and Refunds:

We offer a 60-day return policy for all purchases. If you are not satisfied with your purchase, you may return the unused and undamaged item(s) within 60 days from the date of delivery for a refund, subject to the terms outlined below.

2. Restocking Fee:

A 20% restocking fee will be applied to all returned items. This fee is waived if the return is due to an error on our part, such as shipping the wrong parts.

3. Return Shipping:

Customers are responsible for the return shipping costs. However, if the return is due to an error on our part, such as shipping the wrong parts, we will cover the return shipping costs.

4. Condition of Returned Items:

Returned items must be in their original condition, unused, and undamaged. We reserve the right to refuse returns if the items show signs of use or damage.

5. How to Initiate a Return:

To initiate a return, please contact our customer service team by email:bayextensionkits@gmail.com or phone: 1-419-499-4602 to begin the return process. We will need you to provide your Name and Date of Purchase to look up your order.

6. Refund Process:

Upon receipt of the returned item(s), we will inspect the items to ensure they meet the return policy criteria. Refunds will be processed after the inspection is completed. Please allow up to 10 business days for the refund to be credited to your original method of payment.

7. Contact Information:

For any questions regarding our return policy, please contact us at:

Bay Manufacturing
1413 State Route 113 East
Milan, Ohio, 44846
bayextensionkits@gmail.com
1-419-499-4602

By purchasing from Bay Manufacturing, you agree to the terms and conditions of this return policy.